Refund Policy
Refund eligibility will be determined according to the applicable booking and cancellation terms.
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Draft wording — to be reviewed and finalised by the business before publishing.
1Refund Eligibility
Advance payments are refundable according to the Cancellation Policy.
2Payment Gateway Refunds
Online payments are refunded to the original payment method.
3Cancellation Charges
Applicable cancellation charges are deducted before a refund is processed.
4Failed Bookings & Duplicate Payments
Payments for failed bookings and duplicate payments are refunded in full.
5Partial Refunds
Partial refunds may apply when a trip is shortened or partly completed.
6Processing Time
Refunds are usually started within a few working days. Banks and payment providers may take additional time to credit them.